Case Studies

Beth Israel Deaconess Hospital – Milton (formerly Milton Hospital)


Client: Urban/suburban hospital with 81 beds and 250 physicians
Challenge: Improve post-discharge patient follow-up process to facilitate patient recovery and reduce readmission rates
Solution: ReInforced Care PM360™

Key Results:

  • Lowered readmission rate by 10 percent
  • Reduced number of patient recovery issues by providing immediate feedback
  • Enabled faster interventions and process improvements

Download PDF for Reinforced Care Case Study

Download PDF: Milton Hospital Case Study


From a recent Press-Ganey survey response:

Milton resident for 36 years. This was my second emergency room experience. Throughout, I felt safe well cared for. ALL hospital personnel were professional, courteous and genuinely kind. The Reinforced Care program was conscientious about the follow up.

I greatly appreciate the REMARKABLE care I received from Milton Hospital.

Call or email for inquiries on how we can improve YOUR hospital’s post-discharge care.