About Us

The Post-Discharge Care Problem:

The New England Journal of Medicine released a study on re-hospitalized patients stating that approximately 25% are readmitted within 30 days. Readmission rates are directly related to a breakdown in post-discharge care, including not seeing a Primary Care Physician and, often, the lack of an adequate support network. In addition, Medicare and other insurers currently pay for readmissions beyond 24 hours of discharge, all of which could contribute to a lack of effort on the part of hospitals to decrease them.

In light of the current debate on Healthcare costs, and emerging CMS penalties for readmissions, the need of a solution is immediate and acute.

The Opportunity:

The study cited, and others, also show that re-hospitalization rates can be mitigated with better discharge management and “follow up” care. By proactively and comprehensively communicating and interacting with the patient and their various caregivers, including such interactions as: notifying primary care physicians of hospitalizations, coaching patients to diligently take medications, follow discharge procedures, and making doctors appointments for continuing treatment, the incidence of re-hospitalization can be markedly reduced while improving the patient’s health and overall experience. In so doing, the cost of providing quality health care can be reduced dramatically.

The ReInforced Care PM360™ Proactive Outreach Plan offers:

• Assistance in scheduling appointments with the Primary Care Provider and other needed care providers and information back to the health plan on date, time
• Assistance in obtaining a Primary Care Physician if needed
• Confirmation that key medical appointments are made and kept
• Confirmation that medication is available and that the patient is aware of correct dosing instructions
• Patient education as to the risks of missed appointments and lack of adherence to the care plan
• Referral and escalations as appropriate to facilitate resolution of identified issues
• Summary data highlighting noncompliant patients with regards to appointment schedules and prescription refills
• Insight and data regarding:
  • the patients understanding of the discharge plan
  • the % of the discharge plan that has been acted upon and/or adhered to
  • social and economic drivers that may influence the patient's likelihood to adhere to the plan
• Communication via a secure restricted data portal between health plans and providers

Why ReInforced Care™?

By engaging the expertise and capabilities of OnProcess Technology, ReInforced Care™ and its clients gain the benefits of over 12 years of category leadership in devising, executing and managing comprehensive proactive customer outreach programs to world leading companies across a wide variety of industries. Our unique combination of blended outreach technologies, integrated process management, data handling, analysis and reporting provides a comprehensive value proposition that do-it-yourself or point-solution-based approaches can’t replicate. Our management team has deep expertise and experience in healthcare support services to ensure an efficient, compliant and, most importantly, patient-focused experience.

With ReInforced Care™, you're getting a complete, comprehensive and thoroughly thought-through approach to improved post-discharge patient care through reduced readmissions.