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Sample Client Call Metrics
March 2010 – April 2011
With our unique combination of skills & expertise we are able to reach the patients more efficiently than most provider organizations and can keep the patient engaged.(also compare to IVR rates)
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Readmission Rate: All-Cause
In order to set appropriate goals it is important to understand the current state of readmissions. In most organizations there is wide variability month to month. The goal is to impact the mean and to create a stable system.
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Readmission Rates for Core Measures
AMI, CHF & Pneumonia
One of the key goals is to reduce avoidable readmissions. In this case after 9 months the hospital has experienced a 20% improvement in the core measures. -
Reasons Medication Not Acquired
We give you insight you never had before. If the patient can not complete a goal, it is important to understand why and to then escalate this to someone who can help. -
Patient Successfully Scheduled Follow-Up Appointment
Impact of our calls on patient follow-up. Through patient reminders and coaching the patients are encouraged to complete their discharge goals. After several calls patients are more likely to schedule their appointments.
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Patients’ Response to Calls 5 = Most Helpful
Patients feel very supported by our calls and rate their helpfulness 4.7 on a 1-5 scale.
Data Analysis
Insights, Not Just Outreach
It’s one thing to be able to successfully reach out to patients after discharge. It’s another to be able to turn all of their feedback and actions into a continuous learning experience. But that’s just part of the whole equation with ReInforced Care™. By proactive outreach to your patients we coach them on the importance of completing their discharge plan and also provide them with support during the transition. The patients find this follow-up extremely valuable and remember this when their satisfaction surveys arrive.
Our comprehensive approach to reducing readmissions includes insightful, actionable, data-driven reporting on patient responses and outcomes – enabling a process of continuous learning and improvement. See how the program is going – and know where changes could make a positive impact in your procedures or understanding.
Need to be ready for value based purchasing, episodic bundling and accountable care management? With ReInforced Care™, you will be.
As a result, patient care continually improves, investments are optimized, and costs are minimized.
