Provider

Improve Quality of Care & Patient Satisfaction Beyond the Hospital

Hospitals and Medical Groups are grappling with the need to improve the quality of care given to patients beyond the confines of the hospital. Measures of success include reducing avoidable readmissions and improving patient satisfaction, i.e., Press Ganey, NRC Picker, HCAHPS.

Many different approaches have been tested by hospitals with varying degrees of success including outbound follow up calls to patients, usually by skilled nursing staff. However, the cost to the provider to prepare for and perform these services have usually exacerbated, rather than reduced, the costs related to reduced readmissions.

ReInforced Care’s combination of experience and disciplined process methodology not only reduces the cost of outreach almost immediately, but the insights gleaned from our data analytics and reporting will help you better understand where your post-discharge procedures could be improved; enabling even better care, even better patient satisfaction, even lower readmissions, and even more cost savings.

Furthermore, we facilitate communication between all of the relevant parties - Hospitals, Patients, Skilled Nursing Facilities, Doctors - "connecting the dots" to ensure the best possible post-discharge care, and enabling medical professionals to route treatment to the right providers. There's no better way to help prepare for the requirements of being an Accountable Care Organization than ensuring you have good patient engagement and visibility into your post-discharge patient experience.