Readmission rates continue to be a focus for health systems and there is clearly no magic bullet. In a recent post by Paul Levy he presented a set of slides from Harold D. Miller, Executive Director of the Center for Healthcare Quality and Payment Reform. He addresses the multiple factors involved and urges a comprehensive data driven approach to reducing readmissions. One of his key points is to ask the patients and their families how well the transitions are working. Having a connection to the patients post-discharge is becoming a required core competency and the data captured from the patients is invaluable to process improvement.
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–Pat Vida, RN, MBA, VP of Innovation, ReInforced Care